Customer Service ExecutiveCustomer Service Executive
Stella
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$500
per month
($3/hour)
Member since October 2026
Profile Description
Customer Experience & Support Professional with 6+ years of experience across high-volume customer service, e-commerce, technology, travel, and remote environments, specializing in customer retention, relationship management, issue resolution, and exceptional customer experiences. Versatile in Salesforce, Zendesk, Gorgias, Shopify, and CRM/helpdesk systems, supporting customers across phone, email, chat, and SMS. Key achievements include maintaining 95%+ First Contact Resolution, 4.8/5 CSAT...
Top Skills
Phone Support · 6 yearsTicket Management · 6 yearsEmail Support · 4 yearsLive Chat Support · 2 yearsIntercom · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
Ticket ManagementExpert
Email SupportAdvanced
Live Chat SupportIntermediate
ZendeskBeginner
IntercomBeginner
LiveChatBeginner
Quick Stats
Age29 years
English LevelFluent
ID VerificationNot verified