Virtual AssistantVirtual Assistant

Job Responsibilities:

I engaged potential clients through live chat by providing immediate assistance and capturing valuable leads, ensuring that every inquiry was addressed promptly. This proactive support allowed case managers to follow up efficiently, strengthening client relationships and improving overall service delivery.

Job Responsibilities:

I handled inbound calls and chat support for billing inquiries, complaints, account activation, and customer retention, ensuring each interaction was managed with accuracy and professionalism. In addition, I played a key role in upselling devices and services such as tablets, mobile phones, and home internet, contributing to business growth. I consistently documented all customer interactions to m... more...

Job Responsibilities:

I assisted customers with flight bookings, itinerary changes, cancellations, and general inquiries through live chat, ensuring they received accurate information on ticket pricing and air points benefits. While managing multiple chats efficiently, I provided timely support to deliver a smooth and reliable travel experience.

Job Responsibilities:

I delivered technical support, billing assistance, and product issue resolution with professionalism while also promoting and upselling phone, internet, and cable services. Through these efforts, I was able to enhance the customer experience and contribute to driving revenue growth.