Customer Service, Virtual AssistantCustomer Service, Virtual Assistant
Sophia
ID Verified$600
per month
($3/hour)
Profile Description
Hello! My name is Sophia Elah A. Vinas. I have experience working as a Customer Service Representative for the Keurig Dr Pepper account. Most of the calls I handled were inbound inquiries related to Keurig coffee makers including step-by-step setup guidance, troubleshooting error codes, cleaning and maintenance instructions, explaining product features, verifying warranty details, and assisting with ordering replacement parts. What I liked most about this role was being able to genuinely help c...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Teleperformance
Oct 2025 - Jul 2026
Key Achievements:
I handled were inbound inquiries related to Keurig coffee makers including step-by-step setup guidance, troubleshooting error codes, cleaning and maintenance instructions, explaining product features, verifying warranty details, and assisting with ordering replacement parts. What I liked most about this role was being able to genuinely help customers get the best use out of their machines. It felt really rewarding when I could resolve their concern right away, so they could get back to enjoying their daily coffee without stress. I also enjoyed getting to know the products thoroughly, which helped me give accurate, easy-to-follow answers every time.