AdminAdmin
Siphesihle
$900
per month
($5/hour)
Profile Description
Dedicated Admin & Call Centre Professional with 2 years experience in high-volume customer support and back-office administration. Experienced in handling outbound calls, ensuring first-contact resolution. Strong in email management, data entry, scheduling, CRM updates. I am detail-oriented, reliable, with excellent English communication, professional phone manner.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
Data & Analytics
Customer Success
Work Experience
Call centre agent / Administrator
BConsult
Jun 2024 - May 2026
Key Achievements:
Handled 50+ inbound and outbound calls daily, resolving customer queries on first contact and maintaining 95% customer satisfaction. Managed full admin support including data entry, email management, appointment scheduling, and CRM updates with 99% accuracy. De-escalated frustrated callers, followed up on pending issues, and ensured timely resolution according to company SOPs. Assisted with daily reporting, filing, and documentation to keep operations organized and efficient. Recognized for reliability, professional phone manner, and ability to manage high call volumes while keeping admin tasks up to date.
Quick Stats
Certifications
Education
High-school
Thambolini High School
2021 - 2021