Virtual AssistantVirtual Assistant
Silvia
750/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$750
per month
($4/hour)
Member since January 2026
Profile Description
I have over two years of experience in customer service, where I interacted directly with customers through calls and messages, helping to answer questions, resolve issues, and ensure they felt listened to and supported. I learned how to stay calm, patient, and professional, even when dealing with frustrated customers or busy periods. I also worked for a few months as a personal assistant in a processing plant, where I helped with daily administrative tasks, managed schedules, handled documents,...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Content & Writing
Blog WritingIntermediate
Technical WritingIntermediate
CopywritingIntermediate
Email CopywritingIntermediate
Customer Success
Email SupportIntermediate
Phone SupportIntermediate
Video SupportIntermediate
Social Media SupportIntermediate
Technical SupportIntermediate
Ticket ManagementIntermediate
LiveChatIntermediate
Customer.ioIntermediate
ZendeskIntermediate
Live Chat SupportBeginner
Work Experience
Customer success
OnQ Global
Aug 2024 - Present
Live Chat SupportPhone SupportEmail Support
Quick Stats
Age25 years
GenderFemale
English LevelFluent
ID VerificationNot verified