Virtual Assistant

Silvia

750/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over two years of experience in customer service, where I interacted directly with customers through calls and messages, helping to answer questions, resolve issues, and ensure they felt listened to and supported. I learned how to stay calm, patient, and professional, even when dealing with frustrated customers or busy periods. I also worked for a few months as a personal assistant in a processing plant, where I helped with daily administrative tasks, managed schedules, handled documents,...

Skills & Expertise

Content & Writing

Blog WritingIntermediate
Technical WritingIntermediate
CopywritingIntermediate
Email CopywritingIntermediate

Customer Success

Email SupportIntermediate
Phone SupportIntermediate
Video SupportIntermediate
Technical SupportIntermediate
Ticket ManagementIntermediate
LiveChatIntermediate
Customer.ioIntermediate
ZendeskIntermediate

Work Experience

Customer success

OnQ Global

Aug 2024 - Present

Live Chat SupportPhone SupportEmail Support

Quick Stats

Age25 years
GenderFemale
English LevelFluent
ID VerificationNot verified