Sibulele

Customer services

Sibulele

ID Verified
1,500/mo
Cape Town, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a customer-focused professional with strong communication, problem-solving, and interpersonal skills. I have experience assisting customers with inquiries, resolving complaints, providing accurate information, and ensuring a positive customer experience. I am patient, empathetic, detail-oriented, and able to remain professional in fast-paced environments. I am committed to delivering excellent customer service, building positive customer relationships, and meeting company goals. I am eager ...

Top Skills

Excel (Advanced) · 4 yearsDocument Management · 3 yearsEmail Management · 3 yearsEmail Support · 3 yearsPhone Support · 3 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementAdvanced
Document ManagementAdvanced
Calendar ManagementBeginner

Customer Success

Phone SupportAdvanced
Email SupportAdvanced
ZendeskIntermediate
Live Chat SupportIntermediate
Ticket ManagementIntermediate
Lead ManagementIntermediate
LiveChatIntermediate

Content & Writing

ScriptwritingBeginner
Email CopywritingBeginner
Creative WritingBeginner

Data & Analytics

Excel (Advanced)Advanced

Work Experience

Customer Service Advisor

Firstsource

Sep 2025 - Present

Phone SupportEmail CopywritingEmail SupportLive Chat SupportLiveChatEmail Management

Customer Service Agent

EXL

Jan 2025 - Jun 2025

Phone SupportEmail Support

Customer service advisor

Teleperformance SA

Dec 2023 - Dec 2024

Phone SupportEmail SupportLive Chat SupportLiveChat

Administrator

Medrisk

Jul 2022 - Oct 2023

Calendar ManagementPhone SupportScriptwritingEmail CopywritingEmail Support

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified