Customer servicesCustomer services
Sibulele
ID Verified1,500/mo
Cape Town, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone
$1,500
per month
($9/hour)
Member since October 2026
Profile Description
I am a customer-focused professional with strong communication, problem-solving, and interpersonal skills. I have experience assisting customers with inquiries, resolving complaints, providing accurate information, and ensuring a positive customer experience. I am patient, empathetic, detail-oriented, and able to remain professional in fast-paced environments. I am committed to delivering excellent customer service, building positive customer relationships, and meeting company goals. I am eager ...
Top Skills
Excel (Advanced) · 4 yearsDocument Management · 3 yearsEmail Management · 3 yearsEmail Support · 3 yearsPhone Support · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Email ManagementAdvanced
Document ManagementAdvanced
Calendar ManagementBeginner
Customer Success
Phone SupportAdvanced
Email SupportAdvanced
ZendeskIntermediate
Live Chat SupportIntermediate
Ticket ManagementIntermediate
Lead ManagementIntermediate
LiveChatIntermediate
Content & Writing
ScriptwritingBeginner
Email CopywritingBeginner
Creative WritingBeginner
Data & Analytics
Excel (Advanced)Advanced
Work Experience
Customer Service Advisor
Firstsource
Sep 2025 - Present
Phone SupportEmail CopywritingEmail SupportLive Chat SupportLiveChatEmail Management
Customer Service Agent
EXL
Jan 2025 - Jun 2025
Phone SupportEmail Support
Customer service advisor
Teleperformance SA
Dec 2023 - Dec 2024
Phone SupportEmail SupportLive Chat SupportLiveChat
Administrator
Medrisk
Jul 2022 - Oct 2023
Calendar ManagementPhone SupportScriptwritingEmail CopywritingEmail Support
Quick Stats
Age29 years
English LevelFluent
ID VerificationVerified