Shiela

Virtual Assistant

Shiela

1,300/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Virtual Assistant with 7+ years of experience assisting US-based business coaches, performance coaches, and speakers. I handle scheduling, email management, CRM (Zoho, KW Command, Constant Contact), client correspondence, reporting, and basic social media and web content (Showit and WordPress). Previously, I worked in phone-based tech support for bank professionals for 3 years, and I have been a hiring assistant as well. I am detail-oriented, proactive, and able to create simple systems quickly....

Top Skills

Google Sheets (Advanced) · 4 yearsCanva · 3 yearsCalendar Management · <1 yearCalendly · <1 yearCapCut · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner

Data & Analytics

Google Sheets (Advanced)Advanced

Design & Creative

CanvaAdvanced
CapCutBeginner

Human Resources

RecruitmentBeginner

Sales & Business Development

Zoho CRMBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Monday.comBeginner

Work Experience

Executive Virtual Assistant

Independent Contractor

Mar 2019 - Jul 2026

Key Achievements:

Provided executive level support to a real estate business coach with 20+ clients, managing her calendar, scheduling, email, and CRM records. Took detailed session notes, tracked action items, prepared client reports, and provided customer service support. Organized Google files, client folders, and databases, handled basic social media tasks, and built a simple system that kept session history easy to review. Prepared links and files ahead of back to back calls so she could focus on coaching.

Live Chat SupportTechnical SupportCanvaZoho CRMPhone SupportLead ManagementCalendar ManagementEmail SupportGoogle Sheets (Advanced)Data EntryEmail ManagementCalendlyResearch & Information GatheringPersonal Assistant ServicesExecutive Assistant ServicesDocument ManagementMonday.com

Technical Support Representative

Genpact Philippines

Dec 2016 - Mar 2019

Key Achievements:

Provided password and account support to executives and bank employees Troubleshot internal tools, account systems, and machines used by bank tellers Followed strict data security protocols while handling account access Delivered professional customer service and resolved issues efficiently

Live Chat SupportTechnical SupportPhone SupportData EntryDocument ManagementCalendar Management

Quick Stats

Age41 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

High-school

Immaculada Concepcion Colleges

1998 - 2002