Virtual Assistant, Administrative assistantVirtual Assistant, Administrative assistant

Key Achievements:

● Coordinated daily scheduling and patient flow across outpatient, admissions, and billing units for approximately 120 visitors a day, managing competing priorities across multiple departments and stakeholders. ● Managed a multi-line phone system — screening, prioritizing, and routing inquiries to the correct department, similar to triaging and flagging urgent items in a shared inbox. ● Entered and maintained accurate patient and demographic records in the Hospital Information System, supporting reliable downstream reporting and data integrity. ● Processed billing, co-payments, and insurance claims (Smart, Slade, SHA), coordinating with internal and external stakeholders to ensure timely, accurate resolution. ● Synchronized appointment calendars and validated records at each visit to prevent scheduling conflicts and administrative discrepancies.

Key Achievements:

Managed omnichannel correspondence (phone, email, in-person) for approximately 25 daily enquiries, maintaining consistent, professional communication across all touchpoints. ● Updated approximately 20 CRM client profiles daily, keeping records accurate and current for internal stakeholders. ● Triaged and resolved customer complaints, routing roughly 5 complex cases a week to the appropriate escalation channel. ● Prepared daily reports on engagement metrics and inquiry volumes to support operational visibility.