Customer Service Support// Virtual AssistantCustomer Service Support// Virtual Assistant
Shalon
ID Verified900/mo
Nairobi , Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone
$900
per month
($5/hour)
Member since July 2026
Profile Description
I have 2+ years of experience in Customer support and customer relations, working with US and UK clients. My skills include,but not limited to calendars, inbox management, data organisation and reconciliation and proficiency in microsoft tools like Excel, Word and PowerPoint. I am a great hire seeing that I bring experience, excellent skills, dedication ,willingness to learn and team work ,which are great for the efficiency of the role.
Top Skills
Email Support · 2 yearsPhone Support · 2 yearsZendesk · 2 yearsLiveChat · 1 yearIntercom · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
LiveChatIntermediate
Ticket ManagementBeginner
IntercomBeginner
Work Experience
Customer Experience
Betika
Aug 2025 - Present
Key Achievements:
Excellent KPI scores
Email SupportZendeskPhone Support
Call center Agent
CCI
May 2024 - Jul 2025
Phone SupportZendeskLiveChatIntercom
Quick Stats
Age25 years
English LevelFluent
ID VerificationVerified