Customer Service Support// Virtual Assistant

Shalon

ID Verified
900/mo
Nairobi , Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 2+ years of experience in Customer support and customer relations, working with US and UK clients. My skills include,but not limited to calendars, inbox management, data organisation and reconciliation and proficiency in microsoft tools like Excel, Word and PowerPoint. I am a great hire seeing that I bring experience, excellent skills, dedication ,willingness to learn and team work ,which are great for the efficiency of the role.

Top Skills

Email Support · 2 yearsPhone Support · 2 yearsZendesk · 2 yearsLiveChat · 1 yearIntercom · <1 year

Skills & Expertise

Customer Success

Email SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
LiveChatIntermediate
Ticket ManagementBeginner
IntercomBeginner

Work Experience

Customer Experience

Betika

Aug 2025 - Present

Key Achievements:

Excellent KPI scores

Email SupportZendeskPhone Support

Call center Agent

CCI

May 2024 - Jul 2025

Phone SupportZendeskLiveChatIntercom

Quick Stats

Age25 years
English LevelFluent
ID VerificationVerified