Customer Service Representative - Outbound Inbound 5 yearsCustomer Service Representative - Outbound Inbound 5 years
Chriselle
$600
per month
($3/hour)
Profile Description
Managed customer accounts and followed up on outstanding balances through calls, emails, and other communication channels. Provided professional customer service by addressing inquiries, payment concerns, and account-related issues. Negotiated and processed payment arrangements in accordance with company policies. Accurately updated customer records, payment information, and account status in internal systems. Performed data entry and business process transactions while maintaining accuracy and ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Work Experience
Collectuons Specialist
Cloudstaff Workplace
Sep 2024 - Feb 2025
Key Achievements:
I am a collection Specialist under the Portfolio Services Department, which serves as a central operations and support team that ensures the smooth management of vacation ownership properties under Hilton Grand Vacations. Our work is essential in maintaining the quality, financial health, and administrative efficiency of the Homeowners Associations (HOAs) across various resorts. We act as a liaison between Hilton Grand Vacations and the HOA boards, ensuring smooth governance and operations. This includes organizing board meetings, preparing agendas, documenting minutes, and facilitating board resolutions. We help maintain compliance with HOA bylaws and local regulations, ensuring that each resort operates within its legal and financial framework. Secondly, Portfolio Services manages the lifecycle of maintenance fees—from billing to reconciliation. We then ensure that annual assessments are accurately calculated and communicated to owners, and that payments are properly recorded. We also coordinate with accounting teams to ensure that collected fees are allocated to the correct HOA funds, supporting resort upkeep and improvements.