BookkeeperBookkeeper

Job Responsibilities:

Managed full-cycle Accounts Receivable (AR) and Accounts Payable (AP) processes, supporting over 150 active client and vendor accounts.  Generated and issued monthly invoices with 99.8% billing accuracy, ensuring timely delivery and compliance with internal controls.  Conducted proactive collection follow-ups, achieving a 20% reduction in outstanding receivables within six months.  Processed an... more...

Job Responsibilities:

 Delivered training for multiple client programs, achieving an average trainee performance rating of 95% post-certification.  Designed and led process improvement projects that enhanced onboarding efficiency by 30%, reducing training time while maintaining quality.  Supported program rollouts and created instructional materials that standardized key workflows across teams.

Job Responsibilities:

Coached and guided new hires to meet quality standards, resulting in a 15% boost in productivity during nesting phase.  Conducted quality audits and feedback sessions to ensure consistent compliance with chat and service metrics.

Job Responsibilities:

 Resolved billing and account-related inquiries with 98% accuracy, ensuring customer satisfaction and data privacy compliance.  Consistently exceeded key performance metrics (quality, productivity, and customer satisfaction).

Job Responsibilities:

SHOPIFY GURU | SHOPIFY E-COMMERCE | OCTOBER 2019 – DECEMBER 2019  Provided merchant support for over 100+ online stores, assisting in store setup, billing, and revenue optimization.  Enhanced store efficiency by recommending third-party app integrations and automation solutions.