Virtual Assistant | Customer Service RepresentativeVirtual Assistant | Customer Service Representative
Ross
ID Verified700/mo
Imus, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$700
per month
($4/hour)
Member since June 2026
Profile Description
A customer service powerhouse with over six years of experience, masterfully navigates CRM and other support tools like Zendesk, Intercom, Salesforce, etc. Adept at delivering excellent customer service across phone, email, and live chat channels. Consistently exceeding expectations. A proactive problem-solver dedicated to ensuring customer satisfaction. Ready to bring my proven skills and vibrant energy to your company!
Top Skills
Phone Support · 6 yearsZendesk · 4 yearsEmail Support · 3 yearsTicket Management · 3 yearsLive Chat Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
ShopifyBeginner
Order ProcessingBeginner
Customer Success
Phone SupportExpert
ZendeskAdvanced
Email SupportAdvanced
Ticket ManagementAdvanced
Live Chat SupportIntermediate
Technical SupportBeginner
IntercomBeginner
LiveChatBeginner
Virtual Assistance & Admin
Data EntryBeginner
Personal Assistant ServicesBeginner
Work Experience
Technical Support Representative
Concentrix
Sep 2020 - Feb 2021
Ticket ManagementLiveChatZendeskEmail SupportLive Chat SupportTechnical Support
Customer Service Representative
EXL PH
Jan 2020 - Jul 2020
Phone Support
Email Support Representative
TaskUs
Sep 2016 - Jun 2018
ZendeskEmail SupportOrder ProcessingTicket ManagementLive Chat Support
Quick Stats
Age39 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Education
High-school
Imus National High School
2014 - 2015