Technical Support RepresentativeTechnical Support Representative
Rose
$1200
per month
($7/hour)
Profile Description
With a blend of experience in the community development, customer care, and design, I have been able to build a strong creative faculty that focuses on making an impact, meeting the user needs, and being visually appealing. I enjoy learnign and improving my skills whenever I have the chance. I can manage client confidential data with descretion. I am hignly organized, with godd communication skills and critical thinking skills.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Design & Creative
Customer Success
Work Experience
Merchant Product Promoter
LOOP BIZ
Jul 2025 - Present
Key Achievements:
Potential merchant research, visit and pitch of product. Training and onboarding merchants to access and use product. Follow up with merchants to ensure overall experience of product is per standard Offer immediate support and respond to merchant requests
Customer Service Representative
CCI Kenya
Jul 2023 - Oct 2024
Key Achievements:
Listen to customer queries and offer timely support Communicate effectively to customers while maintaining a professional energy between conversations Escalate issues to relevant departments for ticket generation Followed up on existing tickets carring them through to complete query Seamless coordination with relevant departments to give customers best experience Open to learning and adapting to all necessary changes made by company Open to improving skillset to meet the changing trends in the specific market
Quick Stats
Education
Certificate
Nairobits
2024 - 2024
Bachelor's Degree
Machakos university
2017 - 2022