Customer Service ExperiencedCustomer Service Experienced
Rosciel
ID Verified$900
per month
($5/hour)
Profile Description
Customer operations and support professional with 4+ years of remote experience in customer service, onboarding coordination, CRM record management, and administrative support. Experienced in tracking open requirements to completion, following up with customers and internal teams, and keeping customers informed with timely written updates across email, SMS, Slack, and phone-system channels. Reliable, detail-oriented, and comfortable learning new tools and workflows quickly.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Customer Service Coordinator
AUSA Hoops
Sep 2025 - Aug 2026
Key Achievements:
• Supported onboarding of 300+ athletes and parents ahead of international basketball tours, following up on outstanding requirements until each was completed before travel. • Managed 50+ customer enquiries daily via email, SMS, Slack, Tour Portal, and Dialpad, providing timely and responsive support. • Verified passports, visas, travel insurance, and NCAA/BBCS registration against actual travel dates, flagging missing or incorrect items to customers. • Sent daily in-tour updates to parents and coordinated incident reports with coaches and tour assistants. • Coordinated with finance, coaches, travel providers, and internal teams to resolve customer concerns, payment enquiries, and service issues; handled flight changes, accommodation updates, and related travel communications. • Maintained accurate customer records and onboarding information in HubSpot and Rocketlane so the team could access current information. • Sent payment reminders, tracked due dates, and issued statements in Xero. • Guided customers through Tour Portal steps and resolved routine issues; escalated other concerns to the relevant team.
Lead Generation Specialist
The VA Hub Inc
Jan 2022 - Mar 2026
Key Achievements:
• Sourced and verified leads across real estate, home care, and insurance using Google, ZoomInfo, and LinkedIn against a monthly quota of 8,000 leads. • Cleaned and checked lead data in Excel, using conditional formatting to identify duplicates and filter out non-direct phone numbers. • Verified contact information and maintained CRM accuracy.