Virtual AssistantVirtual Assistant

Key Achievements:

• Create and assign work orders. • Contact contractors to schedule on-site visits. • Follow up with contractors on work order progress. • Send updates to clients about work orders. • Reconcile completed work orders. • Ensure proper documentation and reporting.

Key Achievements:

• Sourced experienced candidates through Indeed and conducted phone screenings. • Organized weekly virtual orientations for applicants. • Managed employee records, forecasted hiring needs, and facilitated background checks while addressing employee queries.

Key Achievements:

• Password Reset in AD • VPN troubleshooting • Network Connectivity Issues` • Handle the resulting incidents or service requests using the incident management and request fulfillment processes.

Key Achievements:

• Answers queries on social media platforms such as Facebook, Viber, and WhatsApp. • Process school applications in different schools in Canada for those clients who takes the student pathway/program using ApplyBoard. • Process visa applications for existing and new clients. • Classifies emails and files using a safe drive.

Key Achievements:

• Calls 1,000 usual potential leads per day. • Offers any type of loan that would be suitable for what the client needs and refers them to a credit repair specialist in case they didn’t pass the credit score to have it fixed to be qualified. • Set an appointment if the client is interested in getting insurance.

Key Achievements:

• Keep records of customers’ interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Answer customer questions regarding problems with their accounts. • Record information about the financial status of customers and the status of collection efforts.