Service and Administration Manager

RONALD

2,640/mo
NAIROBI, Kenya
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Results-driven Service & Administration Leader with 10+ years of experience driving operational excellence, customer satisfaction, and business growth in competitive environments. Proven ability to lead teams, optimize processes, and manage complex administrative functions. Skilled in customer relationship management, process improvement, compliance, and cost control. Recognized for building strategic partnerships, resolving issues efficiently, and delivering measurable business outcomes. Seekin...

Skills & Expertise

AI & Automation

Copy.aiBeginner
Computer VisionBeginner

Content & Writing

CopywritingBeginner
Technical WritingBeginner

Customer Success

Technical SupportExpert
Email SupportExpert
Customer.ioExpert
Ticket ManagementExpert
Phone SupportExpert
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
SQLBeginner
TableauBeginner

Work Experience

Service and Adminsitration Manager

KCB BANK K LTD

Jun 2023 - Oct 2025

Job Responsibilities:

• Lead front-office operations, ensuring timely resolution of customer requests and efficient workflow. • Streamlined service delivery processes, reducing wait times and improving customer satisfaction scores. • Oversaw administrative functions including asset reconciliation, bill payments, and resource management. • Implemented customer migration to digital channels, increasing adoption of online...

Customer.ioComputer VisionTechnical SupportTicket ManagementExcel (Advanced)Email SupportPhone SupportCopy.ai

Quick Stats

Age40 years
GenderMale
Other Languages
EnglishFluent
SwahiliFluent
ID VerificationNot verified

Education

Bachelor's Degree

MASENO UNIVERSITY

2007 - 2011

High-school

SACHO HIGH SCHOOL

2002 - 2005