Virtual AssitantVirtual Assitant
Romma
ID Verified$2,000
per month
($11/hour)
Profile Description
Hi! I’m Romma, 43 years old, and a graduate of Business Administration. I have over 12 years of corporate experience in lead and managerial roles, where I developed strong skills in managing schedules, coordinating meetings, documenting processes, reporting and maintaining organized records to keep daily operations running smoothly. I’m proficient in Microsoft Office, Google Workspace, and project management tools like Asana and Trello. I’m also experienced with communication platforms such as ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Collections Manager
Sunfinance Group of Companies
May 2022 - May 2023
Job Responsibilities:
- Lead daily operations and team performance, achieving recovery targets through effective workflow management. - Streamlined repayment process in collaboration with customer support, improving turnaround time and client experience. - Delivered data-driven reports and actionable insights to senior management for strategic decision making. - Developed standardized documentation and scripts, improvi...
Quality Control Manager
Green Money Tree Lending Corp.
Mar 2018 - Sep 2020
Job Responsibilities:
- Implemented real-time monitoring and quality audits, increasing operational accuracy and team performance. - Led system and website UAT testing, contributing to improved functionality and user experience. - Identified inefficiencies and executed process improvement, including a cost-reduction initiative of $745 saving. - Created SOPs and documentation that enhanced workflow clarity and team prod...
Compliance - Quality Control Lead
Globe Telecom Inc.
Oct 2007 - Sep 2017
Job Responsibilities:
- Directed compliance audits and ensured adherence to company policies across nationwide operations. - Trained and certified multiple sales channels, improving approval accuracy and operational efficiency. - Conducted root cause analysis to resolve performance gaps and implement corrective strategies. - Served as key liaison for policy exception approvals, supporting smooth cross-functional coordi...