Healthcare Virtual Assistant and Customer ServiceHealthcare Virtual Assistant and Customer Service
Richard
ID Verified$1100
per month
($6/hour)
Profile Description
I am a registered nurse based in the Philippines and a healthcare virtual assistant. I bring over 10 years of customer service experience across diverse industries, including telecommunications, software and application support, food delivery services, healthcare, and health insurance. Throughout my career, I have developed a reputation for delivering clear, empathetic, and effective communication. I am highly proficient in English, both written and spoken, which enables me to provide professio...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Work Experience
Healthcare Virtual Assistant
Hello Rache
Aug 2022 - Sep 2025
Key Achievements:
- Scheduled and managed new patient and follow-up appointments through inbound/outbound calls, emails, referrals, and the client’s website. Catered to all patients’ needs. - Data intake: Gathered all patients’ demographics and checked patients’ insurance benefits/eligibility before scheduling. Done prior authorization for diagnostics and procedures if necessary. - Assisted new patients in filling out the new patient forms before their appointment, including all information about the History of Present Illness and Medical History. - Sent orders/requests on behalf of the provider for all the necessary labs, diagnostics, and procedures. - Sent medication refills as prescribed by the provider.
Team Leader
Task Us
2020 - 2022
Key Achievements:
Led and managed a remote team of 12 members, driving performance improvements, enhancing their skills through continuous development, and ensuring consistent achievement of scorecard targets.
Financial Advisor
Sun Life of Canada (Philippines)
Sep 2019 - Sep 2021
Key Achievements:
Sold and assisted customers with life insurance and other investment products.
Customer Service Representative
Task Us
Nov 2018 - 2020
Key Achievements:
- Answered queries and assisted customers over the phone, via chat, and email with their food delivery/order concerns. - Handled billing and processed credits and refunds for all customer types.
Customer Care Consultant
Acquire BPO
Feb 2017 - Oct 2018
Key Achievements:
Australian Health Insurance - Answered queries and assisted customers over the phone regarding their health insurance plans, benefits, and eligibility. - Changed, added, or removed services in the customer’s plan depending on their needs.
Customer Service Representative/Technical Support Representative
[24/7] Customer Philippines Incorporated
May 2010 - Oct 2016
Key Achievements:
UK Based Telco Company - Answered queries and assisted customers via inbound calls with their mobile, cable, and internet issues and concerns. - Sold products and services that will cater to their needs. - Top representative for Customer Satisfaction and First Call Resolution (2012- 2013).
Customer Service Representative
Pacific Hub Corporation
Jul 2009 - May 2010
Key Achievements:
Answered queries and assisted customers via inbound calls with their mobile and internet issues and concerns.