Medical ARMedical AR

Key Achievements:

•Managing patient accounts, collecting payments, and resolving billing issues. •Outbound Calls and researching through Provider Portals •Insurance Verification / Fatal Edits, •Updating Patient Demographics •Claim Scrubbing and Resubmission •Payment Posting •Appeal Writer •EDM, Denial and Batch Posting •Epic System / Athena IDX

Key Achievements:

•Live Chat (Non Voice) - Handled Seasonal Retail account assisting customers with online purchase, placing order, tracking of orders and assisting customer inquiries, providing a satisfactory resolution to meet customer satisfaction.. •Live Chat and Email Support (Non Voice) - Handled Travel Account, Assisting guest with booking concerns, finding the best accommodations to meet their needs and demands. Assisting with guest's inquiries to provide awesome travel experience.

Key Achievements:

•Member Advocate for Membership and Retirement handling Medicare Part D or Prescription Drug Plan •SME - Assisted training team handling trainees during Nesting Period,, Providing Coaching and sharing best practice to become an effective customer service representative, Educating trainees on product knowledge to provide an accurate resolution to customer concerns. •Retention Team - Handled transfer calls for Escalation, Enrollment and Disenrollment of Healthcare

Key Achievements:

Taking transfer calls from Sales Associates, engaging with customers, closing deals and processing payments and memberships.