Operations Leader for Shopify Plus

Remzel

1,700/mo
Angeles City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Well-driven Operations Team Leader with over a decade of combined experience in enterprise e-commerce infrastructure, BPO leadership, and frontline technical support. Proven ability to flawlessly execute strategic operational plans, optimize end-to-end fulfillment, and coordinate with third-party vendors to scale business growth. Backed by an 8-year foundation in customer care and complex escalation resolution, bringing a unique blend of empathetic problem-solving and operational discipline. Hig...

Top Skills

Phone Support · 10 yearsEmail Support · 5 yearsLead Management · 5 yearsLive Chat Support · 5 yearsOrder Fulfillment · 5 years

Skills & Expertise

E-commerce & Marketplace

ShopifyExpert
Order FulfillmentExpert
Order ProcessingExpert

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Email SupportExpert
Ticket ManagementExpert
Lead ManagementExpert
ZendeskExpert

Work Experience

Operations Team Lead

TaskUs

Oct 2021 - Present

Key Achievements:

As an Operations Team Lead on a BPO, I directed a high-performing omnichannel support team utilizing Zendesk for high-volume phone, email, and live chat support, managed end-to-end Shopify order processing and fulfillment, and streamlined ticket and lead management workflows to consistently exceed SLAs and improve overall customer satisfaction.

ShopifyLive Chat SupportTicket ManagementOrder FulfillmentPhone SupportOrder ProcessingEmail SupportZendeskLead Management

Quick Stats

Age29 years
English LevelConversational
ID VerificationNot verified

Education

Associate's Degree

Montessori Professional College

2013 - 2015