property Manager| Real Estate Operations Specialistproperty Manager| Real Estate Operations Specialist

Key Achievements:

-Create and Manage Facebook Marketplace Listings for home goods and furniture, writing compelling descriptions and optimizing photos to drive engagement and sales, demonstrating direct experience with B2B and individual client listing management. -Monitor inventory and update listings to ensure accuracy and availability, maintaining detailed support documentation and client records. -Provide prompt voice and email support to clients by responding to inquiries via messenger, negotiating prices and within set guidelines and coordinating item pickup ensuring real-time issue resolution and high client satisfaction.

Key Achievements:

-Coordinated tenant inquiries and maintenance workflows for portfolios exceeding 100 properties, improving turnaround time on service requests and enhancing tenant satisfaction. -Managed documentation, lease files, inspection records, and compliance paperwork using Google Workspace and Microsoft Excel to ensure accurate and accessible reporting. -Tracked maintenance tickets and follow-ups using AppFolio and Property Meld, ensuring timely resolution and proper vendor communication. -Scheduled and organized meetings, appointments, and multi-time-zone calls for property managers and stakeholders in a fully remote support environment. -Prepared weekly and monthly property performance summaries for leadership review, supporting informed oversight and decision-making. -Responded to tenant emails and phone inquiries in a professional and timely manner, maintaining consistent service standards and positive tenant relationships. -Maintained strong attention to detail while balancing high-volume administrative tasks in a fast-paced property management environment.

Key Achievements:

-Increased subscription conversions by tailoring solution-focused product pitches that aligned with individual viewing needs, resulting in higher daily activation numbers. -Managed outbound and inbound tele sales operations virtually, delivering consistent customer engagement and timely follow-ups through remote communication systems. -Revived over 120 dormant customer accounts by initiating structured callback routines that strengthened long-term retention. -Facilitated effective coordination between sales, retention, and technical teams by relaying real-time customer insights that shaped targeted sales campaigns. -Resolved product and package objections through adaptive communication techniques that strengthened customer trust and improved decision-making.