Customer Service SpecialistCustomer Service Specialist

With three years in customer service across retail, retention, and telco account management, I’ve built my career on resolving difficult issues, keeping customers, and meeting targets in fast-paced environments. At Concentrix, I handled a Fashion Retail account through blended support — calls, chats, and emails. The role taught me how to adjust quickly depending on what the customer needed and to stay accurate under pressure. My time at IBEX focused on retention for a Produce Retail account. A... See more