Virtual AssistantVirtual Assistant
Rodelia
ID Verified$1600
per month
($9/hour)
Profile Description
I have been with the BPO industry for 5 years and have experienced having different roles from customer service to financial advisor to an English teacher to a healthcare specialist to technical support. I am detail-oriented, great in multi-tasking and a quick learner. I have worked as a VA for an IN-HOME Care company in the USA wherein I was hired as the team leader of the Philippine group and the basic role is as a scheduler/staffer.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Sales & Business Development
Design & Creative
Customer Success
E-commerce & Marketplace
Work Experience
Team Leader
Comfort Keepers
Nov 2025 - Nov 2025
Key Achievements:
I was the Team Leader of the Philippine group of VA's workig for Comfort Keepers as scheduler/staffer.
Tier 2 Mentor and Technical Support Advisor
TDCX PH
Jan 2023 - Apr 2025
Key Achievements:
I handle T2 escalations and I mentor new-hires and newly upskilled advisors from T1 to T2. I was also an SME for the whole cluster.
Healthcare Specialist
TELEPERFORMANCE PH
Oct 2023 - Feb 2024
Key Achievements:
I handled enrolments, billing and customer support for Wellcare.
Customer Support Specialist
CONCENTRIX PH
Aug 2021 - Dec 2022
Key Achievements:
Customer support for prepaid telco in the USA wherein I handled topping up, mobile plans, technical issues, etc.
Quick Stats
Education
Bachelor's Degree
Our Lady of Fatima University
2019 - 2020