Technical Virtual AssistantTechnical Virtual Assistant
Reby
ID Verified$1,000
per month
($6/hour)
Profile Description
I’m an IT professional with over 10 years of experience in technical support, troubleshooting, and customer service. I have experience supporting both internal teams and direct clients, helping them resolve technical issues and keep their systems running smoothly. In my current role, I manage system access, troubleshoot software issues, and help new team members get set up with the tools they need. I’m patient, dependable, and enjoy solving problems. I’m also open to training and learning new ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Specialized Skills
Work Experience
TECHNICAL SUPPORT VIRTUAL ASSISTANT
Outsource Access
Nov 2024 - Present
Job Responsibilities:
● Provide end-to-end remote IT support for a 100+ member workforce, resolving technical issues involving user accounts, applications, access, connectivity, hardware, software, and collaboration tools. ● Manage IT service requests through ConnectWise Manage, including ticket intake, categorization, prioritization, troubleshooting, documentation, resolution, and follow-up. ● Perform user onboarding...
SEO BACKLINK BUILDER & ARTICLE WRITER
LT SEO & Virtual Services
May 2018 - Aug 2024
Job Responsibilities:
● Remote client-services role focused primarily on SEO and content operations. ● Managed multiple concurrent remote client projects, priorities, deadlines, and deliverables. ● Maintained regular communication with clients and stakeholders across remote work environments. ● Developed strong documentation, research, problem-solving, and workflow-management skills.
IT SERVICE DESK & USER ADMINISTRATOR
Quanta Services Inc. | Philippines
Aug 2017 - Apr 2018
Job Responsibilities:
● Delivered Tier 1–2 IT support to 500+ employees across multiple locations. ● Administered Active Directory user accounts, permissions, and application access. ● Troubleshooting hardware, software, network connectivity, printers, network drives, applications, and workstation issues. ● Managed user access requests and account-related incidents while maintaining accuracy and security. ● Supported e...
SERVICE DESK REPRESENTATIVE – LEVEL II
Atos Information Technology Inc. | Philippines
May 2012 - Nov 2016
Job Responsibilities:
● Provided Tier 1–2 remote IT support to Siemens employees worldwide in a high-volume enterprise service desk environment. ● Resolved 40+ IT tickets per day, handling incidents and service requests across multiple technical categories. ● Diagnosed and resolved hardware, software, application, access, workstation, and connectivity issues. ● Supported both remote and office-based users while minimiz...