Virtual assistant, Customer success manager

Raphael

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a Customer focused and well-organized professional with relevant experience in Customer Success Management, Virtual Assistance, Executive Support, Operations Coordination, and Client Relationship Management. My current experience influenced mostly by working in SAAS companies has given me hands on knowledge in creating strong client relations, prioritizing tasks, coordinating operations, and running smooth operations on a daily basis. That involved offering assistance to clients and addre...

Top Skills

Asana · <1 yearCalendar Management · <1 yearCalendly · <1 yearClickUp · <1 yearData Entry · <1 year

Skills & Expertise

AI & Automation

GitHub CopilotBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
IntercomBeginner

Specialized Skills

OnboardingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
ClickUpBeginner
TrelloBeginner

Quick Stats

Age27 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

University of Nairobi

2018 - 2024