Customer Service, Cold-Caller, Appointment Setter, Tech SupCustomer Service, Cold-Caller, Appointment Setter, Tech Sup

Key Achievements:

Managed customer accounts for Fingerhut & Sprint, including collections and billing inquiries. Consistently met and exceeded daily and monthly performance targets.

Key Achievements:

Provided prompt emergency assistance and dispatch support to stranded motorists. Assessed roadside situations quickly to troubleshoot basic vehicle issues and coordinate towing, battery jump-starts, and fuel delivery. Communicated clearly with customers to manage expectations, provide real-time updates, and ease high-stress situations.

Key Achievements:

Provided front-line customer support for T-Mobile subscribers, managing account inquiries, billing, and technical troubleshooting. Resolved complex customer issues efficiently to ensure high satisfaction and firstcontact resolution. Educated customers on products, rate plans, and device features to promote account upgrades and retention.

Key Achievements:

Specialized in cold calling and lead generation for real estate clients. Consistently achieved targets through effective communication and follow-ups.

Key Achievements:

Performed cold calling to prospective clients, generating leads for real estate agents. Scheduled appointments and followed up on potential opportunities to meet client needs.

Key Achievements:

Processed customer orders efficiently, ensuring accuracy and timely delivery. Managed a high volume of orders while maintaining strong attention to detail.

Key Achievements:

Conducted comprehensive market research and analyzed data to identify trends and opportunities. Prepared detailed reports to support strategic decision-making.

Key Achievements:

Delivered technical support for AT&T DirecTV customers, troubleshooting issues and guiding users through solutions. Maintained high customer satisfaction ratings and first-call resolution scores.

Key Achievements:

Executed telemarketing campaigns to generate leads and schedule appointments. Developed strong persuasion and communication skills to meet targets.

Key Achievements:

Provided responsive customer service for CLARK Cricket. Addressed and resolved issues to maintain client satisfaction.

Key Achievements:

Assisted customers with inquiries and reservations for Staples & Choice Hotels. Maintained detailed knowledge of company offerings to provide accurate information

Key Achievements:

Provided exceptional customer service by managing orders, preparing meals, and ensuring cleanliness. Collaborated with team members to maintain high efficiency in a fast-paced environmen