Virtual Medical AssistantVirtual Medical Assistant

Key Achievements:

Answer inbound and outbound patient calls, respond to patient inquiries, and support patient registration and onboarding. • Schedule appointments, manage provider schedules and availability, and coordinate patient follow-ups. • Coordinate end-to-end patient care, including referrals, lab orders, and radiology orders. • Conduct follow-up calls and encounters to monitor patient progress and well-being, and escalate clinical concerns to providers when appropriate. • Support patient engagement and retention initiatives and provide healthcare navigation and insurance and revenue cycle support. • Update patient demographics and records in the EMR and maintain accurate documentation of all patient interactions. • Test the EMR daily to catch bugs before they affect patient check-in, escalate issues to the tech team, and retest after fixes to confirm everything works. • Credential providers by creating and maintaining their MedTrainer profiles and uploading all required documents.

Key Achievements:

• Managed high-volume appointment scheduling via phone and patient online portals. • Navigated and updated Electronic Health Records systems to document and update patient demographics, verify insurance, and input clinical notes, ensuring accurate medical records (EHR). • Maintained HIPAA compliance through certification and recurrent training, thus securely handling protected health information (PHI). • Performed US healthcare insurance verification procedures such as confirming eligibility, benefits, authorizations, and coverage limitations. • Supported revenue cycle management processes including charge entry, payment submissions, denial follow-up, and coordinating with the billing team, reducing reimbursement and rejected payment claims.

Key Achievements:

• Managed C-level executive calendars, appointments, and to-do lists. • Scheduled and coordinated meetings with clients and leads. • Coordinated travel, including booking domestic and international flights based on executive preferences. • Prepared travel itineraries and provided travel recommendations. • Tracked expenses and managed event-related budgeting. • Handled inbound calls, emails, and texts while filtering spam communication. • Created and used communication templates to respond to clients and customers.