Customer support specialistCustomer support specialist
Rachael
ID Verified$200
per month
($1/hour)
Profile Description
I am a customer focused and detail oriented professional with a background in hospitality and institution management. I have a strong interest in remote customer support. I am fluent in both written and verbal communication, problem solving and customer service skills. I also have knowledge on CRM tools such as Zendesk and Salesforce which I have used in ticket management, responding to customers inquiries and storage of customer's information.i also have knowledge on Shopify and Amazon. I enjoy...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Front office
Golf hotel , Epashikino resort
Jan 2023 -
Key Achievements:
I managed to solve customer recurring issues,by reaching on the root cause and providing possible solutions, then I documented it to ensure the team can refer to the information in the future when handling similar issues.
Quick Stats
Education
Bachelor's Degree
Masinde muliro University of science and technology
2020 - 2024