Rachael

Customer support specialist

Rachael

ID Verified
200/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: EU timezone

Profile Description

I am a customer focused and detail oriented professional with a background in hospitality and institution management. I have a strong interest in remote customer support. I am fluent in both written and verbal communication, problem solving and customer service skills. I also have knowledge on CRM tools such as Zendesk and Salesforce which I have used in ticket management, responding to customers inquiries and storage of customer's information.i also have knowledge on Shopify and Amazon. I enjoy...

Top Skills

Freshdesk · <1 yearPhone Support · <1 yearTicket Management · <1 yearZendesk · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
FreshdeskBeginner

Work Experience

Front office

Golf hotel , Epashikino resort

Jan 2023 -

Key Achievements:

I managed to solve customer recurring issues,by reaching on the root cause and providing possible solutions, then I documented it to ensure the team can refer to the information in the future when handling similar issues.

Email SupportTicket ManagementFreshdeskPhone SupportZendesk

Quick Stats

Age24 years
English LevelConversational
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Masinde muliro University of science and technology

2020 - 2024