Quan

Virtual Assistant

Quan

ID Verified
700/mo
Caloocan City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I'm excited to apply for the position in the company, with over 3 years of experience in chat support and more than a year in technical support, I’ve developed strong troubleshooting skills, clear communication, and a passion for helping users solve complex issues with ease. I may not have a Virtual Assistant experience yet, but I’m confident that my background in customer service, combined with my technical knowledge and dedication to delivering quality support, makes me a great fit for your t...

Top Skills

Email Support · 5 yearsPhone Support · 5 yearsTicket Management · 5 yearsLive Chat Support · 3 yearsTechnical Support · 2 years

Skills & Expertise

Content & Writing

Email CopywritingBeginner
Product DescriptionsBeginner
Technical WritingBeginner
Creative WritingBeginner

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Live Chat SupportAdvanced
Technical SupportIntermediate

Design & Creative

CanvaBeginner

Sales & Business Development

Cold CallingBeginner
Cold Email OutreachBeginner
SalesforceBeginner

Work Experience

Technical Support Representative

DME Service Solutions

May 2024 - Dec 2025

Key Achievements:

Troubleshooting devices of customers for Connect America, Lifeline, USA. Processing orders and sending replacements. Contacting customers for device recovery

Email CopywritingCreative WritingTicket ManagementProduct DescriptionsEmail SupportPhone SupportTechnical SupportCold Email OutreachSalesforce

Chat Support Representative

Afni Philippines Inc

Jun 2020 - Jun 2023

Key Achievements:

Answering general inquiries of customers for Verizon telecommunications company., USA Processing orders. Processing refunds for Billing.

Ticket ManagementProduct DescriptionsLive Chat SupportEmail SupportPhone Support

Service Crew, Cashier, Marketing Assistant, Kid's party host

Jollibee Foods Corporation and Franchisees

Feb 2011 - Aug 2015

Key Achievements:

Taking orders. Hosting Jollibee kids' parties. Responsible for store marketing plans

Creative WritingPhone SupportCold CallingProduct Descriptions

Quick Stats

Age33 years
English LevelFluent
ID VerificationVerified