Custome Service Representative

priscilla

ID Verified
400/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a great hire because I bring over two years of consistent remote customer support experience across Invisible Technologies, Remotasks, and Akkodis. My key strengths include: Excellent written communication and troubleshooting skills in a purely chat/email environment Proven ability to handle high-volume inquiries while maintaining professionalism and empathy Strong technical troubleshooting (login issues, browser problems, account verification, etc.) High attention to detail in CRM documen...

Top Skills

Customer.io · 2 yearsFreshdesk · 2 yearsZendesk · 2 yearsCopy.ai · <1 yearCrisp · <1 year

Skills & Expertise

AI & Automation

PerplexityBeginner
Copy.aiBeginner

Customer Success

ZendeskIntermediate
FreshdeskIntermediate
Customer.ioIntermediate
Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Video SupportBeginner
Lead ManagementBeginner
CrispBeginner
LiveChatBeginner
IntercomBeginner

Work Experience

Customer Service representative

Invisible Technologies

Jan 2026 - May 2026

Live Chat SupportTicket ManagementLead ManagementCustomer.ioFreshdesk

Customer Service Representative

Remotasks

Aug 2024 - Sep 2025

Key Achievements:

Handled high-volume customer inquiries via real-time chat and email, ensuring timely and accurate responses. • Resolved customer complaints with professionalism while maintaining company policies and service standards. • Processed customer orders, refunds, and service requests with high attention to detail.

Ticket ManagementLead ManagementFreshdeskPhone SupportEmail SupportZendeskCopy.aiSocial Media SupportVideo SupportCrispLive Chat SupportPerplexity

Quick Stats

Age27 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

Computer packages

Education

Bachelor's Degree

Karatina University

2018 - 2022