Virtual AssistantVirtual Assistant
Pierre
$500
per month
($3/hour)
Profile Description
Adaptable and detail-oriented professional with a background in Computer Engineering and hands-on experience in customer support, operations support, and administrative coordination. Proven ability to manage high-volume inquiries, maintain accurate records, coordinate updates across teams, and resolve issues efficiently in fast-paced environments. Experienced in handling shipment tracking, reservations, contractor coordination, booking records, and customer concerns while maintaining professiona...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
AI & Automation
Work Experience
Customer Service Representative
Teleperformance
Sep 2025 - Jan 2026
Key Achievements:
I monitored shipment status, coordinated updates between customers and internal teams, and resolved tracking and delivery concerns in a fast-paced BPO environment. I also maintained accurate records, handled high-volume inquiries with professionalism, followed quality standards, and helped achieve a customer satisfaction rate above 90%.
Customer Service Associate
CXI Services Inc.
Nov 2024 - Sep 2025
Key Achievements:
I managed booking records, transactions, and operational documentation with high accuracy to ensure smooth reservations. I handled client inquiries and resolved concerns promptly, maintaining professional communication and adherence to company policies. I implemented tracking mechanisms for operational updates that improved workflow visibility and reduced follow-up time. I coordinated with contractors and internal teams to schedule services, verify requirements, and confirm completions, ensuring timely delivery. I maintained organized logs and reports to support audits and performance reviews, and trained peers on new tracking processes to raise team efficiency.
Quick Stats
Education
Bachelor's Degree
San Sebastian College Recoletos de Cavite
2022 - 2026