Virtual AssistantVirtual Assistant
Pierre
$500
per month
($3/hour)
Profile Description
Adaptable and detail-oriented professional with a background in Computer Engineering and hands-on experience in customer support, operations support, and administrative coordination. Proven ability to manage high-volume inquiries, maintain accurate records, coordinate updates across teams, and resolve issues efficiently in fast-paced environments. Experienced in handling shipment tracking, reservations, contractor coordination, booking records, and customer concerns while maintaining professiona...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Work Experience
Customer Service Representative
Teleperformance
Sep 2025 - Jan 2026
Job Responsibilities:
I monitored shipment status, coordinated updates between customers and internal teams, and resolved tracking and delivery concerns in a fast-paced BPO environment. I also maintained accurate records, handled high-volume inquiries with professionalism, followed quality standards, and helped achieve a customer satisfaction rate above 90%.
Customer Service Associate
CXI Services Inc.
Nov 2024 - Sep 2025
Job Responsibilities:
I managed booking records, transactions, and operational documentation with high accuracy to ensure smooth reservations. I handled client inquiries and resolved concerns promptly, maintaining professional communication and adherence to company policies. I implemented tracking mechanisms for operational updates that improved workflow visibility and reduced follow-up time. I coordinated with contrac...
Quick Stats
Education
Bachelor's Degree
San Sebastian College Recoletos de Cavite
2022 - 2026