Real Estate Virtual Assistant,Customer Service AgentReal Estate Virtual Assistant,Customer Service Agent

Key Achievements:

I was responsible for managing and updating CRM systems such as Follow Up Boss and Ylopo to track leads and client interactions, coordinating and scheduling client appointments, and maintaining clear communication between clients, real estate agents, and vendors. My role included making outbound cold calls to home sellers and consistently following up to schedule property visitations, contacting leads via phone, email, and text to assess interest in available properties, and assisting potential buyers by providing comparable listings that matched their needs and preferences.

Key Achievements:

I was responsible for entering and maintaining accurate data in Google Sheets, including updating and editing existing records. My role also involved improving product listings by researching and identifying profitable items to help maximize sales performance and customer ratings. In addition, I handled customer support inquiries via email, ensuring timely and professional responses to address concerns and maintain customer satisfaction.

Key Achievements:

I was responsible for resolving customer complaints and addressing technical issues through phone, email, and chat support, ensuring timely and effective solutions. I handled escalated cases as needed, maintaining professionalism while meeting service standards, and compiled reports to track overall customer satisfaction and identify areas for improvement.