NEMT Dispatcher|Logistics(DAT,AmazonRelay)|Security&HVAC OPSNEMT Dispatcher|Logistics(DAT,AmazonRelay)|Security&HVAC OPS

Key Achievements:

Roles and Responsibilities • Real-Time Monitoring & Alarm Tracking: Continuously monitor CCTV systems, fire alarms, and access control platforms across all managed sites to detect suspicious activity, equipment failures, or unauthorized access instantly. • Dispatch & Patrol Coordination: Direct and deploy on site security guards, mobile units, and emergency teams to specific locations using radio and CAD (Computer-Aided Dispatch) systems during routine patrols or live incidents. • Emergency Response & Crisis Escalation: Serve as the central command hub during emergencies promptly contacting police, fire, or medical services while initiating facility lockdown or evacuation procedures as required. • Incident Logging & Compliance Reporting: Maintain detailed, time stamped shift logs of all incoming calls, dispatches, and alarm triggers to create accurate formal incident reports for management and regulatory audits. • Inbound/Outbound Call Management: Receive and prioritize urgent calls from employees, clients, and the public, providing clear safety guidance and escalating high-priority threats to senior operations managers. Key Achievements • Accelerated Incident Response Times: Streamlined dispatch communication channels and tracking procedures, cutting average field guard response times by 25%. • Maintained High Alarm Processing Accuracy: Evaluated and processed thousands of critical security and fire alarm alerts with zero escalation delays, significantly reducing false alarm dispatches to municipal emergency services. • Coordinated Critical Crisis Operations: Successfully managed emergency communications and logistics during high-stress events, ensuring full safety compliance and minimizing operational downtime. • Enhanced Log Accuracy and Audit Compliance: Redesigned digital shift logging templates, raising record accuracy to 100% and streamlining weekly compliance reviews for site management. • Optimized Control Room Efficiency: Implemented systematic CCTV rotation schedules and daily equipment verification routines, maximizing surveillance coverage and catching technical faults before they disrupted operations.

Key Achievements:

• Coordinated dispatch activities for 25+ trucks. • Scheduled pickups and deliveries across multiple customer locations. • Maintained shipment visibility using TMS and GPS software. • Reduced detention time by improving communication with customers and drivers. • Processed shipping documents and updated customer records. • Assisted with freight planning, invoicing, and delivery confirmations. • Resolved transportation issues while maintaining high customer satisfaction.

Key Achievements:

• Coordinated daily dispatch operations for 35+ trucks across regional and long-haul routes. • Scheduled and monitored 180+ freight loads per month while maintaining 98% on-time delivery. • Reduced empty miles by 15% through efficient route optimization and load consolidation. • Negotiated freight rates with brokers to maximize profitability. • Used DAT Load Board and Amazon Relay to secure profitable backhaul loads. • Monitored GPS systems and communicated with drivers to resolve delays. • Ensured compliance with DOT/FMCSA regulations, HOS requirements, and customer delivery schedules. • Prepared Bills of Lading (BOL), Proof of Delivery (POD), and freight documentation. • Worked closely with customers, brokers, warehouses, and drivers to ensure smooth operations.

Key Achievements:

• Eliminate billing friction by verifying all Electronic Visit Verification (EVV) captures and trip authorizations are complete before end-of-shift. • Sequence and dispatch 10 daily NEMT trips, reducing total fleet mileage by 25% through strategic vehicle clustering. • Monitor real-time GPS tracking and traffic patterns to maintain on-time arrival rate for critical medical appointments. • Troubleshoot and resolve driver delays, vehicle breakdowns, or member cancellations within a 10-minute target window. • Conduct daily audits on trip logs to guarantee 100% adherence to Medicaid, HIPAA, and broker specific documentation rules.