Customer Service Representative| Remote Support |Client CareCustomer Service Representative| Remote Support |Client Care
pamella
ID Verified$600
per month
($3/hour)
Profile Description
Friendly, reliable and customer-focused Customer Service Representative with 10+ years of experience supporting 10,000+ clients and families in sensitive, high-volume environments. Skilled in Email Support, Phone Support, Live Chat, Active Listening, Problem-Solving, De-escalation, and Accurate Documentation. Background includes coordinating UNICEF-funded programmes, responding to inquiries, resolving concerns with empathy and professionalism, documenting interactions in CRM systems, and follow...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Protection Officer/ Customer Support
Terre des Hommes Italia (TDHI)
Apr 2024 - Present
Job Responsibilities:
Respond to inquiries from families, leaders, schools, govt stakeholders - Resolve sensitive concerns professionally, de-escalating situations - Document interactions and update case info in systems accurately - Escalate complex issues to appropriate departments per protocols - Follow up to ensure concerns are fully addressed
Child Protection and Safeguarding Lead /Client Support Lead
FACT Zimbabwe
Oct 2015 - Mar 2024
Job Responsibilities:
-Delivered frontline client support to families and stakeholders via email and phone, handling high-volume inquiries with empathy and accurate CRM documentation. Designed training for 200+ staff on communication and safeguarding. -Supported 10,000+ clients with inquiries, guidance, referrals - Provided frontline support, answered questions, resolved issues - Designed training for 200+ staff on saf...
Quick Stats
Certifications
Education
Bachelor's Degree
University of Zimbabwe
2008 - 2012