Virtual AssistantVirtual Assistant

Key Achievements:

Gained international work experience, developing adaptability and cultural awareness.

Key Achievements:

● Assist patients, providers, and members with scheduling appointments, verifying eligibility, and updating patient information. ● Provide information on billing statements, insurance coverage, and claim status. ● Coordinate with billing and insurance departments to resolve discrepancies or denials. ● Verify patient insurance details, coverage, and co-pay requirements. ● Obtain prior authorizations for medical procedures and services as needed. ● Maintain confidentiality and comply with HIPAA or local data privacy regulations. ● Accurately document all interactions and transactions in the system.

Key Achievements:

● Assisted clients with travel bookings, rebookings, and itinerary management. ● Handled escalations and provided team support as an HD Supervisor. ● Maintained excellent customer satisfaction scores through empathy and accuracy.

Key Achievements:

● Assist customers with account balances, transactions, payments, and account updates. ● Process payments, refunds, and adjustments while ensuring accuracy and compliance. ● Maintain accurate customer records and call documentation in the system. ● Provide accurate information on billing statements, due dates and fees. ● Verify customer identity to prevent unauthorized access or fraudulent transactions. ● Report and escalate suspicious activities following company protocols. ● Address customer complaints or disputes promptly and professionally.