Virtual AssistantVirtual Assistant
Nigel
$1,500
per month
($9/hour)
Profile Description
Results-driven professional with over five years of experience in customer service, quality assurance, client operations, and administrative support. Experienced in working with clients across Australian and international markets, supporting business owners and teams through account management, customer support, lead generation, reporting, and process improvement. Known for being dependable, detail-oriented, and highly organized, with a strong ability to manage multiple priorities while maintain...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Quality Evaluator
Concentrix
Mar 2023 - Present
Key Achievements:
Successfully supported operational performance by providing accurate quality assessments and actionable coaching. Played a key role in improving service quality and compliance through detailed evaluations and trend analysis. Built credibility with agents and leaders by delivering fair, objective, and data-driven feedback. Helped drive continuous improvement initiatives that enhanced customer experience and operational efficiency. Recognized for strong analytical skills, attention to detail, and commitment to maintaining quality standards.
Account Manager
New Era IT
Apr 2025 - Aug 2026
Key Achievements:
Managed client relationships and delivered high-quality operational support to Australian businesses. Streamlined client onboarding, offboarding, and service management processes using Dynamics 365. Supported invoicing and accounts receivable functions, ensuring accurate and timely billing. Improved workflow efficiency through process enhancements and operational support initiatives. Collaborated with internal teams and external stakeholders to maintain service excellence and client satisfaction. Trained and supported new hires on systems, procedures, and service standards.
Fujifilm
Business Development Representative
Sep 2024 - Mar 2025
Key Achievements:
Generated and qualified leads through outbound prospecting and cold-calling initiatives. Consistently achieved lead generation and activity targets in a high-volume sales environment. Built and maintained a healthy sales pipeline through effective follow-up and relationship management. Identified client needs and successfully referred qualified opportunities to the sales team. Maintained accurate CRM records and supported business development efforts through detailed reporting.
Customer Service Representative
Concentrix
Mar 2021 - Mar 2023
Key Achievements:
Consistently met or exceeded quality, productivity, and customer satisfaction metrics. Successfully resolved complex customer issues while maintaining a high standard of professionalism. Recognized for strong communication skills and a customer-focused approach. Maintained compliance with company procedures and quality standards. Contributed to positive customer experiences through efficient issue resolution and relationship building.