Social Media Manager | Administrative Virtual AssistantSocial Media Manager | Administrative Virtual Assistant
Nicole
ID Verified$700
per month
($4/hour)
Profile Description
Detail-oriented and adaptable professional with experience with Customer Service and Guest Service, developing strong skills in customer service, communication, problem-solving, and working in fast-paced, customer-focused environments. Currently building a career in Social Media Management, with hands-on experience in content creation, graphic design, caption writing, and social media strategy. Creative, organized, and eager to apply both my professional experience and growing digital marketing ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Data & Analytics
Marketing & Growth
Virtual Assistance & Admin
Content & Writing
Work Experience
Direct Guest Service Agent
Royal Caribbean Group
Jun 2024 - Aug 2026
Job Responsibilities:
Provided exceptional guest support by handling inquiries, reservations, concerns, and service-related requests while ensuring accurate and efficient resolution. Maintained a high level of professionalism and empathy when assisting guests and coordinating with internal teams. Recognized as a Subject Matter Expert (SME) for new-hire employees, providing guidance, knowledge-sharing, and support durin...
Customer Service Representative
E-performax Contact Centers & BPO
Sep 2023 - May 2024
Job Responsibilities:
Assisted customers with Venmo account inquiries, transactions, payment disputes, and account-related concerns through phone, email, and chat support. • Investigated and resolved customer issues by reviewing account activity, troubleshooting technical concerns, and providing accurate solutions. • Educated customers on Venmo products, features, security practices, and company policies to enhance use...
Quick Stats
Education
Bachelor's Degree
University of the East
2019 - 2023
High-school
University of the East
2017 - 2019