Virtual AssistantVirtual Assistant
Nicole
$700
per month
($4/hour)
Profile Description
Detail-oriented customer service professional with experience supporting financial accounts and providing direct guest services in the cruise industry. Skilled in communication, administrative support, problem-solving, customer relations, and handling sensitive information. Adaptable and organized, with strong attention to detail and a willingness to learn new tools and processes. Seeking to leverage my service-oriented background and transferable skills in a Virtual Assistant or Executive Assis...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Data & Analytics
Marketing & Growth
Virtual Assistance & Admin
Work Experience
Direct Guest Service Agent
Royal Caribbean Group
Jun 2024 - Aug 2026
Key Achievements:
Provided exceptional guest support by handling inquiries, reservations, concerns, and service-related requests while ensuring accurate and efficient resolution. Maintained a high level of professionalism and empathy when assisting guests and coordinating with internal teams. Recognized as a Subject Matter Expert (SME) for new-hire employees, providing guidance, knowledge-sharing, and support during their training and transition to the role. Consistently demonstrated strong communication, problem-solving, multitasking, and customer service skills.
Customer Service Representative
E-performax Contact Centers & BPO
Sep 2023 - May 2024
Key Achievements:
Assisted customers with Venmo account inquiries, transactions, payment disputes, and account-related concerns through phone, email, and chat support. • Investigated and resolved customer issues by reviewing account activity, troubleshooting technical concerns, and providing accurate solutions. • Educated customers on Venmo products, features, security practices, and company policies to enhance user experience and account safety.
Quick Stats
Education
Bachelor's Degree
University of the East
2019 - 2023
High-school
University of the East
2017 - 2019