Social Media Manager | Administrative Virtual AssistantSocial Media Manager | Administrative Virtual Assistant

Key Achievements:

Provided exceptional guest support by handling inquiries, reservations, concerns, and service-related requests while ensuring accurate and efficient resolution. Maintained a high level of professionalism and empathy when assisting guests and coordinating with internal teams. Recognized as a Subject Matter Expert (SME) for new-hire employees, providing guidance, knowledge-sharing, and support during their training and transition to the role. Consistently demonstrated strong communication, problem-solving, multitasking, and customer service skills.

Key Achievements:

Assisted customers with Venmo account inquiries, transactions, payment disputes, and account-related concerns through phone, email, and chat support. • Investigated and resolved customer issues by reviewing account activity, troubleshooting technical concerns, and providing accurate solutions. • Educated customers on Venmo products, features, security practices, and company policies to enhance user experience and account safety.