Nicole

Customer Service Representative

Nicole

ID Verified
1,000/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

I specialize in handling customer inquiries via email and chat, assisting with order tracking, processing refunds, and resolving issues efficiently. I also have experience in supply management, including tracking orders daily and coordinating with suppliers regarding delays and product concerns. I am detail-oriented, organized, and committed to providing fast, accurate, and friendly customer support. I understand how important customer experience is for business growth, and I always aim to deli...

Top Skills

Dropshipping · 2 yearsOrder Processing · 2 yearsShopify · 2 yearsData Entry · <1 yearEmail Support · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
ZendeskBeginner

E-commerce & Marketplace

ShopifyIntermediate
Order ProcessingIntermediate
DropshippingIntermediate
GorgiasBeginner
Order FulfillmentBeginner

Virtual Assistance & Admin

Data EntryBeginner

Work Experience

Supply Management Associate

Outsourced

Nov 2025 - Apr 2026

ShopifyDropshippingOrder ProcessingOrder FulfillmentEmail SupportGorgias

Customer Service Representative Ecommerce

Outsourced

Jan 2024 - Apr 2026

Live Chat SupportGorgiasOrder ProcessingDropshippingOrder FulfillmentShopify

Quick Stats

Age27 years
English LevelConversational
Other Languages
Tagalog/FilipinoConversational
ID VerificationVerified

Certifications

Gorgias Certified Agent

Education

Bachelor's Degree

Cavite State University

2018 - 2023