Trainer IITrainer II
Mozil
ID Verified$800
per month
($5/hour)
Profile Description
Over the past seven years, I’ve built a career in customer service, training, and data analysis, giving me a solid foundation in client communication, problem‑solving, and performance improvement. In my most recent role as Trainer II, I worked closely with new hires, coached teams to hit performance goals, and partnered with operations and quality teams to keep training aligned with business needs. Before that, I was on the frontlines of customer support—handling chat, email, voice, and retail a...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Trainer II
Concentrix
Mar 2022 - Jun 2026
Key Achievements:
Results-driven Trainer II with 4 years of experience, delivering new hire, refresher, and process training. Experienced in facilitation, coaching, curriculum support, trainee performance monitoring, and cross-functional collaboration. Skilled in Microsoft Office and AI productivity tools for training documentation, reporting, and content development. Certified in GROW Coaching, EVOLVE, CEET, Master CET, and Lean Six Sigma Yellow Belt.
Advisor - Customer and Technical
Concentrix
Jun 2020 - Dec 2021
Quick Stats
Education
High-school
CIT-U
2015 - 2017