Social Media Manager

Mourine

1,000/mo
Niarobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m a Social Media Manager and Content Strategist focused on helping small businesses and entrepreneurs build stronger online visibility, attract the right audiences, and turn social media attention into meaningful engagement and enquiries. I combine social media strategy, content planning, copywriting, and community management to create purposeful content that builds trust and supports business goals. I’m proactive, detail-oriented, and focused on delivering work that contributes to measurable ...

Top Skills

Content Marketing · <1 yearContent Strategy · <1 yearCopywriting · <1 yearCreative Writing · <1 yearEmail Support · <1 year

Skills & Expertise

Content & Writing

CopywritingBeginner
Creative WritingBeginner
SEO Content WritingBeginner

Customer Success

Phone SupportBeginner
Live Chat SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
LiveChatBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Content MarketingBeginner
Content StrategyBeginner
Instagram GrowthBeginner
LinkedIn OptimizationBeginner
TikTok GrowthBeginner
Social Media AnalyticsBeginner
Hootsuite/BufferBeginner

Work Experience

Social Media Management Mentor

SYSIL CREATIVE ACADEMY

Jul 2026 - Present

Key Achievements:

Mentored aspiring Social Media Managers, helping them translate social media concepts into practical, portfolio-ready work. Reviewed assignments, content strategies, and case studies, providing actionable feedback to improve their work. Guided learners on audience understanding, content strategy, engagement, and social media best practices. Supported learners through the transition from learning social media theory to applying it in practical projects. Recognised as a featured and deserving mentor during the cohort’s graduation.

Social Media SupportSEO Content WritingCreative WritingContent MarketingContent StrategyCopywritingSEO (Technical & Content)

Community Manger & Customer Engagement

UK DUKAS

Aug 2024 - Present

Key Achievements:

Managed customer interactions across DMs, comments, live chat, calls, and email, ensuring timely and professional communication. Successfully handled customer complaints, refund requests, and order-related enquiries, helping resolve issues and maintain positive customer relationships. Guided customers through product selection, ordering, payments, delivery, and collection processes. Provided consistent order-status updates and follow-ups, improving the overall customer experience. Built strong communication and community-management skills through daily interactions with customers across social and digital channels.

Social Media SupportSEO Content WritingLiveChatContent MarketingLead ManagementLive Chat SupportEmail SupportPhone Support

Quick Stats

Age27 years
English LevelFluent
Other Languages
EnglishFluent
SwahiliFluent
ID VerificationNot verified
Portfolio
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Certifications

Social Media Manager

Education

Bachelor's Degree

University of Embu

2018 - 2022