Customer service representativeCustomer service representative
Monica
ID Verified$600
per month
($3/hour)
Profile Description
Dedicated customer service representative with a passion for helping customers and creating positive experiences. Known for clear communication, patience, and attention to detail. Experienced in handling inquiries, resolving issues, and ensuring customer satisfaction in busy work environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Marketing & Growth
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Work Experience
Customer service representative
True Vine social services
Nov 2022 - Nov 2024
Job Responsibilities:
Provided consistent, high-quality customer support, resolving inquiries and complaints in a timely and professional manner. Maintained high customer satisfaction through clear communication, active listening, and effective problem-solving. Met performance targets while handling high volumes of customer interactions across multiple channels. Accurately documented customer interactions, ensuring pro...
Assistant HR manager
Pluto one East Africa
Sep 2022 - Nov 2022
Job Responsibilities:
Maintained accurate employee records, contracts, and HR files in compliance with company policies and labor regulations. Streamlined filing systems (digital and physical), improving document retrieval and audit readiness. Ensured timely updates of staff information, promotions, and contract renewals.
Customer service
Cathanda filling station
Oct 2018 - May 2019
Job Responsibilities:
Successfully retained customers by resolving concerns and offering appropriate alternatives or solutions. Assisted with upselling and cross-selling, contributing to increased revenue while maintaining customer trust.
Quick Stats
Education
Bachelor's Degree
Zetech University
2021 - 2022
Certificate
Zetech University
2019 - 2020