Virtual AssistantVirtual Assistant
mirriam
ID Verified$1,400
per month
($8/hour)
Profile Description
Hello, my name is Mirriam Soronio, and I’m based in Metro Manila, Philippines. I have over seven years of experience in customer service, sales support, technical support, and client relations. Throughout my career, I’ve worked with well-known global companies including American Express, Cognizant, Wells Fargo, and Splunk. Most recently, I worked as a Customer Service Representative with American Express, where I assisted customers with billing inquiries, payments, account concerns, and disput...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Customer Service Professional
American Express Inc.
Oct 2025 - Mar 2026
Key Achievements:
Assisting customers with their credit card services such as payments, queries, disputes, billing and online transactions
Systems Engineer
Cognizant Technology Solution
Sep 2021 - Mar 2025
Key Achievements:
Ticketing management with SPLUNK and BHP via SALESFORCE & SERVICENOW Quote Creation with SPLUNK Sales Support with SPLUNK
Customer Success/ Phone Banker
WELLS FARGO ENTERPRICE LLC
Feb 2020 - Jul 2021
Key Achievements:
Assisting customers with their saving and checking account concerns such billing inquiries, transfers, payments mobile applications and more
Customer Success/Collection Specialist
KGB Inc.
Aug 2020 - Jan 2021
Key Achievements:
Processing of Loans and credit cards with 118118money UK, also assigned as an underwritter for loan, collecting of payments for credit cards