VA | Customer Support | Social Media ManagerVA | Customer Support | Social Media Manager
Miraflor
ID Verified$1,000
per month
($6/hour)
Profile Description
Virtual Assistant with 7+ years of customer service experience and hands-on expertise in social media management content creation, affiliate marketing, and administrative support. Skilled in managing customer communications, creating engaging content, and using digital tools to improve business operations and customer satisfaction.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Software Development
Virtual Assistance & Admin
Work Experience
Affiliate Marketer & Digital Content Creator
Tyle'X Shop
Mar 2023 - Jul 2026
Job Responsibilities:
Managed racebook affiliate page for akok shoo and Shopee created product review content using canva and vapout. • Researched trending products to increase affiliate sales. • Increased engagement by 150 percent and reached 500K monthly views
Customer Service Representative
Cognizant Technology PH
Aug 2021 - Feb 2023
Job Responsibilities:
Handled 200 plus daily inbound calls with 100 percent SAT and QA. • Resolved order. billing. and uoselling inquiries with high first-call resolution. Recognized as Best in QA and CSAT.
Customer Service Representative
Alorica PH
Feb 2021 - Aug 2021
Job Responsibilities:
Supported 50 plus drivers with delivery issue, onboarding, payroll, and appeals. recognized as best in cA and GSATa
Customer Service Representative
Eperformax Contact Center
Feb 2019 - Jun 2019
Job Responsibilities:
Resolved 40 olus daily billing and account inquiries with 95 percent SAT. Recognized as Best in CSAT and QA. • Provided mobile device troubleshooting and upselling product.
Technical Support Representative
Teleperformance Cebu PH
Mar 2016 - Jul 2018
Job Responsibilities:
Handled 150 plus daily technica support calls with 94 percent CSAT. • resolved connectivity issues with go percent tirst-call resolution.