Tech Virtual Assistant, IT Specialist, IAMTech Virtual Assistant, IT Specialist, IAM
Mikko
ID Verified$1,000
per month
($6/hour)
Profile Description
Detail-oriented IT Specialist with experience in technical support, system administration, and user access management. Skilled in troubleshooting hardware, software, and network issues while ensuring system security and reliability. Proven ability to support end users, manage Identity & Access Management (IAM), and collaborate with cross-functional teams to improve IT operations and service delivery. Experienced with Automation and Integration. ITIL and Security Practices. Google IT Support Cer...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Work Experience
IT Support Specialist L2
Milestone Technologies
Jan 2022 - Present
Job Responsibilities:
*Provided Level 2 support for hardware, software, Microsoft 365, Active Directory, and network issues. *Served as escalation point for Level 1, resolving complex incidents within SLA. *Managed user lifecycle (joiners, movers, leavers) and access provisioning across AD/Azure AD. *Implemented least-privilege access, MFA support, and timely account de-provisioning. *Improved incident resolution time...
IT Service Desk Analyst L1
Unisys Corp
Jun 2021 - Jan 2023
Job Responsibilities:
*Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system. *Log, track, and prioritize incidents and service requests using an ITSM tool (e.g., ServiceNow, Jira, Zendesk). *Provide basic troubleshooting for hardware, software, and network issues (Windows/Mac OS, printers, peripherals). *Assist users with password resets, account unlocks...
Quick Stats
Certifications
Education
Bachelor's Degree
STI College
2015 - 2019