Medical Virtual Assistant/E-commerce Customer Support/Medical Virtual Assistant/E-commerce Customer Support/
Michelle
$1,000
per month
($6/hour)
Profile Description
I have experience working as a Medical Virtual Assistant, supporting both healthcare providers and patients in busy medical and telehealth environments. At Optum Ocean County Medical Center, I handled day-to-day administrative tasks like scheduling appointments, confirming visits, verifying insurance, updating patient records, coordinating referrals, and managing inbound and outbound calls. I also supported providers by documenting patient information in the EMR, processing prescription refill ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Customer Success
Design & Creative
E-commerce & Marketplace
Work Experience
Customer Support
Raycon
Nov 2025 - Present
Key Achievements:
Provided customer support via email and chat, assisting with orders, returns, warranties, shipping, and product troubleshooting. Resolved customer concerns efficiently while maintaining a high level of customer satisfaction. Processed warranty claims, refunds, replacements, and returns with accuracy and attention to detail. Managed customer cases using CRM tools and collaborated with internal teams to ensure timely resolutions. Delivered professional, empathetic support in a fast-paced e-commerce environment while consistently meeting performance goals.