Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Michaelangelo
ID Verified$1,056
per month
($6/hour)
Profile Description
Tech-savvy Virtual Assistant with 7+ years of experience supporting executives and teams through inbox and calendar management, operational coordination, and technical troubleshooting. Proven ability to manage high-volume communications, streamline workflows, and maintain organized digital systems in remote environments. Known for combining structured systems thinking with clear communication to help leaders stay organized, focused, and ahead of schedule.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Telemarketer
Dynata
Feb 2025 - Nov 2025
Job Responsibilities:
• Supervised POS technical support operations, serving as escalation point for complex issues. • Coordinated with internal teams to resolve recurring system concerns and improve service processes. • Managed billing records and technical documentation to ensure compliance and accuracy. • Translated complex technical information into clear, user-friendly explanations for clients and stakeholders. •...
Virtual Assistant
Pendragon Labs LLC
Jun 2023 - Dec 2024
Job Responsibilities:
• Managed high-volume executive inbox, prioritizing and responding to 100+ emails daily to maintain zero-backlog workflow. • Coordinated and maintained executive calendars, scheduling 10–15 weekly meetings while preventing conflicts and improving time efficiency. • Scheduled, rescheduled, and confirmed appointments across stakeholders and time zones. • Handled live chat and email inquiries, mainta...
Technical Support Supervisor
Emergence Systems and Solutions
Apr 2017 - Jan 2021
Job Responsibilities:
• Supervised POS technical support operations, serving as escalation point for complex issues. • Coordinated with internal teams to resolve recurring system concerns and improve service processes. • Managed billing records and technical documentation to ensure compliance and accuracy. • Translated complex technical information into clear, user-friendly explanations for clients and stakeholders. •...
Quick Stats
Certifications
Education
Bachelor's Degree
STI College
2002 - 2007