Customer service representativeCustomer service representative
Michael
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer Service and Technical Support professional with 14+ years of experience supporting global customers. Skilled in live chat, email, phone support, troubleshooting, account management, and CRM systems including Zendesk and Salesforce. Reliable, adaptable, detail-oriented, and committed to providing excellent customer experiences.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Specialized Skills
Virtual Assistance & Admin
Sales & Business Development
Work Experience
Customer Service Representative / Email Support
Mercari U.S.
Sep 2017 - Apr 2023
Key Achievements:
Assisted buyers and sellers via email with sales, purchase, and account-related inquiries, providing timely and accurate resolutions.
Customer Service Representative / Web Consultant
Hostgator
Aug 2016 - Jul 2017
Key Achievements:
Delivered technical support and web consulting services by assisting clients with website creation through chat, hosting configuration, domain management, and troubleshooting through clear, step-by-step guidance.
Customer Service Representative
Time Warner Cable
Dec 2014 - Jun 2016
Key Achievements:
*Provided customer support by addressing billing inquiries and resolving account-related concerns through phone, chat, and email. *Assisted customers with troubleshooting television cable service and connectivity issues, guiding them through step-by-step solutions to restore service. *Recommended and promoted upgraded cable plans based on customers' needs, contributing to sales and customer retention.
Customer service / Technical support
Telstra
Nov 2008 - Mar 2014
Key Achievements:
Provided technical support for internet connectivity, network, and account-related issues through phone, chat, and email. Performed advanced troubleshooting, investigated complex technical problems, and managed escalated tickets to deliver accurate and timely resolutions.