Virtual Assistant and Customer Service AgentVirtual Assistant and Customer Service Agent
Micah
$500
per month
($3/hour)
Profile Description
A dynamic and results-oriented Virtual Assistant with a strong background in Business Information Technology and extensive experience in managing digital operations and client communications. Proven expertise in overseeing multi-property portfolios, maintaining precise scheduling, and delivering exceptional guest experiences in fast-paced remote environments. Committed to enhancing operational efficiency through the strategic implementation of modern software tools, CRM platforms, and streamline...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Freelancer Virtual Assistant
Upwork
Dec 2024 - Feb 2026
Job Responsibilities:
Delivered end-to-end digital solutions for diverse local businesses, translating client requirements into high-performance operational results. Maintained consistent stakeholder communication, managing feedback loops to ensure high levels of client satisfaction. Gathered and analyzed detailed business requirements to develop customized administrative workflows. Performed high-accuracy data managem...
Customer Service Agent
Mouv Africa
Aug 2025 - Dec 2025
Job Responsibilities:
Managed day-to-day operations for a multi-property Airbnb portfolio, ensuring seamless guest experiences from initial inquiry through check-out. Handled all guest communications, protecting review scores through rapid response times and professional conflict resolution. Coordinated complex cleaning and turnover schedules to ensure 100% property readiness with zero scheduling overlaps. Synchronized...
Quick Stats
Education
Bachelor's Degree
Dedan Kimathi University
2022 - 2025