Customer Service SpecialistCustomer Service Specialist
Mia
ID Verified$1,500
per month
($9/hour)
Profile Description
With 10+ years in customer service, digital marketing, and content creation, I bring the proven skills to deliver results—whether it’s handling customers with excellence or building a strong online presence. I’m adaptable, resourceful, and results-driven. If you’re looking for the right fit, the search is over—let’s talk.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Work Experience
Marketing Specialist/ Social Media Manager
West Side Security LLC
Mar 2021 - Present
Key Achievements:
I am responsible for generating compelling, SEO-friendly titles and short captions for social media and Google Business Profile postings, ensuring they align with brand messaging and engagement goals. I handle regular posting on Facebook and GBP across 95 business locations using the captions I create, while coordinating closely with the graphic design team to produce visual content that complements each post. In addition to content management, I also assist with general administrative tasks and provide support to the team as needed.
Customer Service Specialist
Convergys Philippines (now Concentrix)
Aug 2013 - Mar 2019
Key Achievements:
I managed a high volume of customer inquiries related to mobile phone services, including plan details, device purchases, network and technical issues, billing disputes and inquiries, upgrade eligibility, and shipping follow-ups. I provided end-to-end support through phone, email, and live chat channels, consistently meeting service level agreements (SLAs), maintaining high customer satisfaction, and ensuring accurate and timely resolution of issues.
Customer Service Specialist
Sykes Marketing Services
Oct 2008 - Aug 2012
Key Achievements:
I handled a high volume of customer inquiries related to mobile phone services, including plan details, device purchases, network and technical issues, prepaid usage concerns, SIM card activation follow-ups, and SIM card delivery tracking, providing customer support through phone and email while consistently meeting service level agreements and maintaining high customer satisfaction.