Customer Support & Dispatch Professional | CSR | Appointment

Metrine

ID Verified
1,000/mo
Nairobi , Kenya
Looking for Full-time
10 hours/day
Availability: US timezone

Profile Description

Customer service and operations professional with over 4 years of experience in customer support, dispatch coordination, scheduling, appointment setting, and administrative support. Experienced in handling high-volume calls, coordinating schedules, managing last-minute changes, resolving customer concerns, and maintaining accurate records. I have supported UK-based operations and international customers across the US and Canada, and I am comfortable working with CRM systems, digital tools, and f...

Top Skills

Calendar Management · <1 yearData Entry · <1 yearDocument Management · <1 yearEmail Management · <1 yearEmail Support · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Live Chat SupportBeginner
Phone SupportBeginner
ZendeskBeginner
Ticket ManagementBeginner
LiveChatBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
Document ManagementBeginner
Meeting CoordinationBeginner

Work Experience

Care Coordinator

Mmr homecare

Jun 2025 - Sep 2026

Key Achievements:

- Successfully coordinated approximately 1,700 weekly care visits for around 80 clients, helping maintain consistent service delivery across a high-volume operation. - Managed approximately 90–110 calls and 70 emails daily while coordinating clients, carers, healthcare professionals, and internal teams. - Coordinated real-time schedule changes, cancellations, urgent requests, and staffing gaps to maintain service continuity. - Maintained accurate live trackers, client records, care documentation, and operational information across multiple digital systems. - Resolved and escalated complex customer and service issues promptly, ensuring appropriate follow-up and communication until resolution. - Supported smooth day-to-day operations by prioritizing urgent cases, coordinating available staff, and keeping stakeholders informed of schedule changes.

AirtablePersonal Assistant ServicesDocument ManagementEmail ManagementSocial Media SupportData EntryCalendar ManagementMeeting CoordinationExecutive Assistant ServicesPhone SupportEmail SupportLive Chat SupportZendeskLiveChatTicket Management

Point of Sale Systems Office Administrator

POSMART SYSTEMS

Feb 2024 - Dec 2025

Key Achievements:

Supported approximately 50 clients monthly with POS system and technical issues. Troubleshot hardware, software, connectivity, and system-access problems to minimize service disruption. Assisted clients with POS installation, configuration, updates, backups, and routine maintenance. Coordinated with IT teams and vendors to resolve complex technical issues efficiently. Maintained accurate client, transaction, and operational records. Helped clients and staff understand system processes through clear, practical guidance.

Email ManagementCalendar ManagementData EntryMeeting CoordinationPhone SupportEmail Support

Quick Stats

Age28 years
English LevelFluent
Other Languages
SwahiliBasic
ID VerificationVerified

Certifications

Bachelor of arts

Education

Bachelor's Degree

University of Nairobi

2018 - 2022